FAQs & HELP

1. ORDER & PAYMENT

(1)HOW DO I KNOW MY ORDER IS CONFIRMED?

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service or Contact Us and we will be able to re-send your confirmation email to you for your reference.

(2)IS IT SAFE TO BUY ONLINE?

At Birdcagelab, we take online security very seriously. At no point do we store any financial information on our servers.

All credit card details are entered on a secure server using Paypal and Payoneer. The transfer of the purchase details from our site to Shoplaza.

(3)VAT / TAX

VAT (20% tax) is included in product prices.

(4)WHO DO I CONTACT ABOUT MY INVOICE?

If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

2. SHIPPING AND DELIVERY CYCLE

Default Express Shipping for non remote areas is free when orders above ＄60 . The estimated delivery time for regular express shipping is approximately 10-15 days. However, if you purchase custom handmade products, please add an additional 10-15 days for production time on top of the delivery time.

If you require expedited shipping, customers can choose an alternative express shipping method by paying the price difference. The details are as follows:

3. PRODUCT SIZE

Different bird cage/ parrot cages have different sizes and weights, please refer to the product page for details.

4. Return

Due to the fact that our birdcages are all handcrafted high-quality eco-friendly products, the cost of shipping is also relatively high because of the size and weight. Unless it is due to quality issues or shipping errors that are attributable to Birdcagelab, we generally do not accept returns. However, if you encounter any problems with the goods or there is indeed a need for a return, please feel free to contact us. We will definitely provide you with a satisfactory after-sales solution.

Other quesitions about Birdcagelab (Q ＆ A)

Q1: I am a newer bird feeder, how can I learn some bird feeding guides?

A:  Learn from our blog，  bird experts and scholars have jointly created our bird-keeping guidance blog.

Q2:  How can I choose the bird cage and set up my bird cage with bird cage home decor?

A : Learn from our blog : Bird cage decoration and Bird cage selection 

Q3: How can I get the discount？

A: You can subscribe and then claim a new buyer coupon on the product details page. Additionally, you can contact customer service to directly obtain a discount code.

Q4: Are you a drop ship shop or a brand shop?

A: We are brand shop, has our own factory with more than 10yeas experience,  If there are some practical new products that we cannot produce, we will also cooperate with our brother factories and customize them from them.

We are honor to answer your question, don't hesitate to contact us.

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